Release 58:  Effective July 1, 2010

Case Management - 
D.  Case Plan Development


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Intent: Case plan development is a process and continues throughout the life of a case. Information which informs the development of the case plan is gained during all interactions with the client, including the eligibility intake, the initial assessment process, at orientation and through the re-engagement process. Information from JOBS and other partner agencies, including results of screening and evaluations are also important in case plan development.

Case plans are individualized and developed with the client. The plan is intended to build on client strengths, resources and goals. Plans should be realistic and achievable. Case plans include activities that will support the client in meeting their goals, that will reduce or eliminate barriers to self-sufficiency (including modifications or accommodations) and that promote family stability. The case plan includes support services which will be provided by the Department of Human Services (DHS) to support successful completion of the plan.

  1. Case Plan Development Requirements

    Case plans are required in JOBS, Pre-TANF, REF, SFPSS and the TA-DVS programs.

    Case plans are individualized and used as an agreement between the client and the department for actions the client will take and support the department will provide.

    Definitions of Terms, Components, and Activities; JOBS, Pre-TANF, Post-TANF, TANF: 461-001-0025
    Case Planning; JOBS, Pre-TANF, REF, SFPSS, TA-DVS: 461-190-0151
    Limits to OFSET Components and Activities: 461-190-0310

    Case plans should be reviewed regularly and modified when circumstances change.

    Case plans for JOBS participants are in effect even if the client does not sign it, for core and noncore activities, though the client may request and DHS will provide an opportunity for re-engagement if they disagree with the plan.

    Definitions of Terms, Components, and Activities; JOBS, Pre-TANF, Post-TANF, TANF: 461-001-0025
    Case Planning; JOBS, Pre-TANF, REF, SFPSS, TA-DVS: 461-190-0151

    For TANF applicants, the case plan will be developed by the end of the initial screening and assessment process for the Pre-TANF Program. The My Self Assessment (DHS 7823) will be completed and reviewed prior to developing any case plan.

    TA-DVS case plans do not require a client signature.

    The Americans with Disabilities Act of 1990 (ADA), and section 504 of the Rehabilitation Act of 1973 (section 504), protect individuals from discrimination on the basis of a disability. Access to employment and self-sufficiency services and supports must exist for all clients regardless of disability status, and case plan activities should be reasonably modified if necessary to allow disabled clients to participate.


  2. Case Plan Expectations

  3. Using Screening and Assessment Information

    Information gained from screening and assessment is used to develop the case plan. Review initial or new ongoing information, including input from client or other branch staff, other resources and partners,and screening for specific issues such as alcohol and drug (A&D), mental health, domestic violence, learning needs and physical health.

  4. Developing Goals

    Consider the following when developing, updating and reviewing short- and long-term goals with the client:

  5. Clarifying Needs and Strengths

    Clarify what the client/family needs and strengths are in relation to achieving family stability and employment/self-sufficiency goals:

  6. Identifying Activities and Support Services

    For each need identified, use the client's input on their strengths to find matching activities that suit their current abilities. Assist the client to explore the range of possible activities and services to meet their needs. Verify with the client that these activities will help the client/family achieve the short- and long-term goals.

    Discuss what support services, including accommodations, the client will need to complete these activities. Arrive at an agreement about what the department will pay for and what the client or other resources will provide.

  7. Case Plan Format

    After consulting the local schedule and referral process for activities, complete/update a written case plan using the Employment Development Plan (EDP) (DHS 7831), the Personal Development Plan (PDP) (DHS DHS 7832), or TRACS Personal Development Plan form. The case plan should include:

  8. Reviewing the Plan with the Client

    When updating or reviewing case plans with clients, confirm the client's understanding of the agreements made, and double check that the plan seems doable. Make changes to the case plan if necessary. Have them sign the form and give them a copy. If the case plan is related to JOBS, it is still in effect even if the client does not sign it for core and noncore activities, as long it was explained to them. You may provide an appointment calendar to keep track of activities and appointments.

    Ensure that a current, signed Your Rights and Responsibilities While in JOBS and JOBS Plus form (DHS 7819) is in the client's file.

    Make sure that immediate needs (such as safety from domestic violence) have been addressed, resources identified, referrals made, and that the client is able to follow up on the referrals.

  9. Case Plan Documentation

    Narrate the contact and the new/updated case plan on TRACS. If the client does not sign the case plan, narrate the reason why and that an explanation of the plan was provided to the client.

  10. Brokering

    Develop the plan jointly with partners whenever possible. Discuss release of information with the client and obtain their permission before sharing information, if this applies. At minimum, contact community partners involved in the case plan to follow up on referrals and give information on changes to the plan that affect them. Give partners a copy of the plan.


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